Frequently Asked Questions
Where is Amy’s Shabby Chic Event Rentals located?
OUR NEW SHOWROOM IS NOW LOCATED IN MADERA RANCHOS, CA. Appointments to view the showroom are scheduled from TUES - THURS 9 AM - 7 PM. However we can arrange for onsite appointments as well at your venue for a deductible fee.
What locations do you service?
We service all of California. Surrounding cities include: Fresno, Clovis, Madera, Merced, Atwater, Winton, Le Grand, Planada, Mariposa, Cathey’s Valley, Chowchilla, Livingston, Delhi, Ceres, Modesto, Stockton, Dinuba, Reedley, Sanger, Visalia, Kingsburg, Orosi, Lindsay, Porterville, Tulare, Hanford, San Francisco, San Luis Obispo and many more!
What kind of services do you provide?
We provide an all-inclusive experience of rentals, floral, photobooth, bartenders, setup/takedown, event planning, and event coordinating services.
How can I request pricing?
There are several ways you can request a quote or a catalog.
Call us at 559-360-0148
Click on our “Contact” tab to submit a request.
How do I make a reservation for your services?
When you receive your invoice, please pay the 50% non-refundable deposit to reserve your date/items. Once payment is received and the contract signed, rental items will be reserved for the date selected.
What form of payments do you accept?
We accept all forms of payment (cash, check, debit, credit, PayPal).
Do you provide setup & takedown services?
Yes, this service is available with our Option #3. A set-up and take-down fee will be included in your invoice. Please inform us of the date, location, and time allocated for set-up and take-down so we can make sure your event is all set up and taken down by the requested time frame. Also, please include specific details in regards to the venue. For example, gate codes, accessible driveways and delivery points, mandatory in and out times, etc.
Can I pick up my rentals from you?
Yes, you can pick up certain items that do not require special handling or set-up. Available items include Tableware, Linens and smaller Centerpieces. These fall under Option #1. We provide a 4 hour pick up and drop off window weekly depending on day of event (usually allow for pick up the day before event and return the day after.) There is no delivery fee if you will be picking up the items from us.
Can rentals be delivered?
Yes, a majority of our items can be delivered with Option #2. Delivery fee will be added to your invoice based off order size and mileage. Please provide us the address of the venue along with desired time and date of delivery to ensure timely delivery of your items. Deliveries are not available on Saturdays so please make a accommodations with venue for Friday access if necessary.
What if I am looking for an item that is not listed in your catalog?
Please ask us! We can find that item or custom make it for you!
How long does it take for a response regarding a request?
We try to respond to messages before 72 hours. During the busy event season, it may take us a little longer. If you do not receive a response within 72 hours, please call us or send us another message.
Do linens/tableware need to be washed prior to return?
No, they do not. We will personally clean all tableware. We just ask for all food to be scraped off of plates and glassware to be empty and placed in provided containers. And linens placed in provided bags.
How long do I have to change, add, or remove items from my invoice?
You have 30 days from your event date to change or remove items before invoice is finalized. Additions of rental items can be made up to event date based on availability but would be on a new invoice if requested after the 30 days.
I bought all my items, can your business set them up?
Unfortunately, we only set-up/take-down items that are rented from us. We do not set-up/take-down items from other vendors or that you may have bought. The only time we set up other items (usually signage, party favors and specialty decor) is with Day of Coordination services.
Please contact us with any additional questions!